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Cancellation and Payment Policies


Cancellation and Payment Policies
Cancellation and Payment Policies
Cancellation and Payment Policies

Payment Policies

Laughing Pets Atlanta accepts credit cards, checks and cash as payment.  Checks can be written to:  Laughing Pets Atlanta.  Payment is due prior to the beginning of any services scheduled unless otherwise agreed upon by Laughing Pets Atlanta.  For new clients, payment will be collected at the “meet and greet” meeting prior to the beginning of dates of services.

Cancellation policies for non holiday services

Dog Walking: We understand that plans can change.  We don’t charge for cancellations with adequate notice.  However, cancellations made after 7am on the date of service will be charged a fee of the value of that service.  For same-day cancellations, please leave a voicemail or text by 8am at 404.281.8702.

Pet Sitting Services:  There is a 50% deposit required within 3 days of booking to guarantee service.  Should you cancel within 7 days of the start date, your deposit will be credited for future services.  If less than 7 days of the start date, the entire deposit is forfeited.  For early returns, we require a 24-hour notice or client will be charged the rate of one visit.

Overnight Services:  Clients will be required to pay a 50% deposit within 3 days of booking to guarantee service.   Laughing Pets Atlanta is limited in the amount of overnights that can be scheduled and when this service is booked, Laughing Pets Atlanta may very well turn down other overnight requests.

There will be a full refund of deposit if overnight visits are cancelled with 2-week notice.  However, if the overnight services are cancelled with less than 2-week notice, the deposit will be forfeited.  Services cancelled due to early returns will not receive a refund.

Payment and Cancellation Policies for Holiday Services

Clients will be asked to pay in full within 3 days of booking all services in order to guarantee holiday service.  Laughing Pets Atlanta is limited in the amount of overnight services that can be scheduled and when this service is booked, Laughing Pets Atlanta may very well turn down other overnight requests.  Holiday surcharges for pet sitting visits and overnight pet sitting will apply for all services.

Holiday Overnight Services and Pet Sitting Visits:  Cancellations within 6-weeks will receive a 100% refund.  There will be a 50% refund of deposit if services are cancelled with 3-week notice. If cancellation occurs with less than 3-week notice, there is no refund of the deposit.  For early returns, no refunds or credits will be issued.  

Holidays include:  New Year’s Eve, New Year’s Day, Memorial Day Weekend,  Independence Day Weekend, Labor Day Weekend, Thanksgiving Holiday Weekend, Christmas Holiday Weekend

Ready to get started?  Need more information?  Contact us now.

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