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FAQ


FAQ
FAQ
FAQ

Why use a professional pet sitter?

Your pet(s) can stay in familiar surroundings while being cared for by a professional, insured pet sitter who will make sure they get cuddles, snuggles and belly rubs.  Maintaining your pet’s usual schedule is easy to do and will greatly reduce the amount of stress your pet(s) might have in your absence. Boarding facilities such as doggie day cares can be traumatic for pets who aren’t used to being in such facilities.  They can become overstimulated, they are exposed to possible illnesses, and due to the amount of pets at the facility, your pet(s) may not get the attention he needs.  In addition to caring for your pet(s), a professional pet sitter will take care of your home by bringing in mail, rotating lights, closing blinds, etc.  If there’s a problem in your home, your pet sitter will notify you. Overall, you will have peace of mind knowing your pets and your home are safe.

Is Laughing Pets Atlanta insured and bonded?

Yes, Laughing Pets Atlanta is insured and bonded by The Business Insurers of the Carolinas.  Certificate of Coverage available upon request.

What types of pets do you care for?

Our clients include dogs, cats, birds, chickens, turtles, rabbits, lizards and snakes.  We are open to caring for any pet you have.

How do I sign up for a service if I’m a new client?

Please fill out the “contact us” online form (at the top right of all pages) so we can assign you a username and password to use the online system.  Or, you can email to Karen@LaughingPetsAtlanta.com and your account will be established.   We require that you fill out the online client profile.  Once completed, we will contact you to schedule our initial in-home consultation.

How do I schedule or cancel services?

The most effective way to schedule services is to go to the “Schedule” tab and click on “Existing Client.”  You will be prompted to login and can then begin scheduling services.  Once submitted, Laughing Pets Atlanta will add services to our schedule and email you a confirmation for your review.   You can also cancel services through the same process and a confirmation of cancellation will be emailed.

Why is a consultation needed?

The consultation gives the care provider the opportunity to meet you and your pet(s) as well as learning the house rules. It’s a great time for you to get to know us and ask questions.  In addition it gives us an opportunity to clarify any questions we have about your instructions.  The initial consultation is free and is required prior to the first service. At the consultation please be prepared to show rabies vaccination records, provide your sitter with two sets of keys and sign Terms and Conditions documents which will be emailed prior to the consultation.

How are keys handled?

Laughing Pets Atlanta requires TWO working keys, no exception.  Keys must be provided at the initial consultation.  If we must return for keys or are asked to return keys to the client, a $15 fee is required.  If two copies are not provided, we reserve the right to make the necessary copies at the client’s expense.  If you live in a gated community, you must provide a gate card, remote or access codes.  We will not access your home via the leasing office or by receiving access through a concierge.  For the safety of your home, no keys will be mailed by regular mail or hidden outside.    Keys are marked with pet names only and there are no paper records that would ever connect your key to your home.

What is your cancellation policy?

Cancellation policies vary slightly based on the type of service.  These policies are fully outlined in the “Services and Rates” section of the website under the tab, “cancellation policies.”

How do I make payment?

Payment is due at the time of service unless otherwise agreed upon.  We accept all major credit cards, cash and checks.  Checks should be written to Laughing Pets Atlanta.

Should I tip my care provider?

Gratuity is not required, but it is always appreciated when you choose to recognize the dedication and care that your care provider offers to you, your pet(s) and your home. Your care provider will receive 100% of the gratuity.   If you are paying by credit card, you  can add gratuity to the charges and designate the care provider.

My pet requires medication.  Can your care provider administer meds?

Yes, care providers are educated in dispensing oral medications, transdermal medications as well as injections.

How much advance notice do you require?

There is no such thing as booking a service “too early!”  We are happy to accept last-minute requests as our schedule can accommodate.  There are no additional charges.  However, if you aren’t a current client, we must have a consultation prior to any service.

What happens during inclement weather?

Your pet’s safety is our top priority. In the event of extreme weather, we may modify the time we spend outdoors and then enjoy indoor playtime for the remainder of the visit.   Please be sure to have a towel out so we can clean muddy, wet paws.

Ready to get started?  Need more information?  Contact us now.

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